Contact Us

257, Notre-Dame Ouest
Thetford Mines, Québec
Canada, G6G 1J7

418 338-2050
WhatsApp : 418 334-4608 and / or 418 714-1975


Complaints and Customer Relations Department

The ICI organization allows anyone affected by inappropriate behavior on the part of the personnel working for the organization to file a complaint. It is a legitimate right to make a complaint or a comment concerning a particular situation relating to a program or a service. To file a complaint, you can contact management directly. Your complaint must be based on real and demonstrable facts.

To file a complaint, you must contact management in writing, by telephone, by email, by mail or by presenting yourself directly at ICI's facilities. You may need to make an appointment for an initial meeting and follow-up.

297, Notre-Dame Ouest
Thetford Mines, Québec, Canada
G6G 1J7
Phone :418-338-2050
WhatsApp : 418 334-4608 and / or 418 714-1975
E-mail : 

The organization is located in the province of Quebec, approximately 250 km from Montreal, 115 km from Quebec City, 100 km from the city of Sherbrooke and 7 and a half hours from Toronto or 8 hours from New York.